Terms and Conditions

English Ambitions is a trading name of EXE Ltd.

Booking Terms and Conditions

These terms and conditions apply to all Bookings made between us. Please read them carefully before making a Booking with us.

1. Definitions and Interpretation

In these terms and conditions the following words shall have the following meanings:


the reservation made by you or any person on your behalf for a Holiday arranged by us.

Programme Proposal

the document sent by us to you which is signed by you indicating your acceptance of your Holiday choice.

Confirmation Letter

the letter sent by us to you in accordance with clause 2.2.


the deposit payable on submitting a signed Programme Proposal in accordance with clause 5.2.

Force Majeure

any circumstances which are unusual and/or unforeseeable which are beyond our control, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood or drought.


the Holiday that you have booked as detailed in the signed Programme Proposal.

2. Bookings

2.1 A Booking is made by you by submitting your signed Programme Proposal to us along with your Deposit.

2.2 Upon acceptance by us of your signed Programme Proposal a binding contract is formed between us on the terms and conditions set out below. We will then confirm your Booking by issuing a Confirmation Letter to you in respect of the same. The Confirmation Letter will detail your planned accommodation for your Holiday and includes your invoice for the balance of the payment due.

2.3 We reserve the right not to accept or fulfil a Booking.

2.4 All Bookings are subject to availability.

2.5 When a Booking is made by one person on behalf of another person or other people (as the case may be), the person making the Booking confirms to us that he or she has the authority to make such Booking on behalf of the other person(s) (as the case may be).

3. What we provide

3.1 We will arrange the itinerary for your chosen Holiday and will:

(a) arrange any accommodation included in your Booking (to be confirmed at the time you place your Booking);

(b) transfer from your UK arrival point to your accommodation where this has been included in your booking;

(c) provide you with the learning materials, e.g. study books, required for your English lessons.

4. Your responsibilities

4.1 You are responsible for attending lessons and activities at the agreed times;

4.2 If your Holiday includes group English lessons your English needs to be of the correct standard to participate in that group, though EXE English Ambitions will work with you to ensure your level of English is understood before the Holiday;

4.3 If your Holiday includes group English lessons you will join with the learning activities of the Group and will not behave in a way to disrupt the learning of other members of that group;

4.4 You will ensure that you have suitable personal insurance cover at all times during your Holiday.

5. Price and Payment

5.1 In consideration of our arranging your Holiday in accordance with these terms and conditions you will pay us the price per person set out in the Programme Proposal for the Holiday of your choice.

5.2 Upon placing your Booking a deposit is payable to us of 20% of the total price of the Booking for each person participating in the Holiday. No Bookings will be confirmed until such deposit is received by us.

5.3 The balance of the price shall become due and payable in full no later than 8 weeks prior to the start of your Holiday.

5.4 Payment will be accepted by us by bank transfer or by sterling cheque (made payable to ‘EXE Limited’).

5.5 The prices on our website are correct at time of website publication, however, we reserve the right to raise or lower our prices at any time.

5.6 Prices for items included in the Confirmation Letter will not be changed after the Booking is made.

6. Cancellation

6.1 You may cancel your Booking at any time by sending notice to us at our offices to that effect.

However, we may incur costs in cancelling your Holiday and reserve the right to charge the cancellation fees set out below:

Booking cancellation charges
Cancellation Notice Period % of total booking price
More than 56 days Loss of Deposit
29-56 days 50%
15-28 days 60%
7-14 days 90%
Less than 7 days 100%

7. Alterations

7.1 If you wish to make any changes to your Booking once it has been confirmed we may charge you an administration fee of £25.00 to cover the costs incurred by us in making the alterations and also any cancellation charges incurred by us in respect of cancelled accommodation and/or other services and any additional charges arising as a result of the alteration.

7.2 In the event that we need to make any changes to your Holiday once your Booking has been confirmed by us we will notify you of such changes in writing at the earliest possible time notifying you of any subsequent alteration in the price that you have to pay us.

7.3 Any increase in the price as a result of any alteration to your Holiday will be payable by you to us prior to the start of your Holiday.

7.4 Subject to the above charges, if there is any balance due to you after any alteration has been made, then we will refund it to you.

8. Our Liability To You

8.1 We accept responsibility for death, personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence up to the limit set out in clause 8.3 below.

8.2 We will not be liable to you where any alleged loss or damage results from:

(a) any of your own actions or omissions or those of any member of your party;

(b) the action or omission of a third party not connected with the provision of your Holiday; or

(c) an event or circumstances which we could not have predicted or avoided even after taking all reasonable care;

(d) an action or omission on the part of any accommodation provider; or

where any loss or damage is considered to be indirect or consequential loss.

8.3 Except in respect of death and personal injury, in respect of which no limit of liability shall apply, our total liability to you under this contract between us shall be limited to the total cost of your booking;

8.4 We shall have no liability to you if we are unable to fulfil a Booking due to an event of Force Majeure.

8.5 If your Holiday includes group tuition we reserve the right to remove you from any group if you behave in a way to disrupt that group and in such a circumstance would attempt to agree alternative tuition arrangements with you for an appropriate charge;

9. Data Protection

9.1 Except where expressly permitted under the Data Protection Act 1998, we will only use your personal details in connection with your Booking arrangements, unless you agree otherwise.

9.2 We will keep your personal details secure in accordance with our obligations under the Data Protection Act 1998.

10. General

10.1 These terms and conditions constitute the entire agreement between us, and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

10.2 Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.

10.3 No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

10.4 If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

10.5 Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

10.6 These terms and conditions shall be governed by English law, and both of us hereby agree to submit to the exclusive jurisdiction of the English courts.